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Delivery & returns

The products in our shop are sold by HPAlways, a small UK seller. Everything is brand new and sealed, exactly as it left Panini.

Paying

Payment is taken by Stripe on its secure checkout page. We never see your card details. Prices are in pounds and include delivery; there is nothing extra to pay at checkout.

Delivery

  • We deliver to UK addresses only.
  • Delivery is free, by Royal Mail Tracked 48.
  • We post orders within 2 working days, and email you when your order is on its way.
  • Royal Mail then usually delivers in 2 to 3 working days.

Changing your mind

You can cancel your order for any reason within 14 days of receiving it. Tell us you are cancelling, then send the item back within 14 days of telling us. Please use a tracked service: return postage is paid by you.

A full refund is only given if every seal is intact: the outer shrink wrap and the seals on the box and on every pack inside it. Sealed cards are collected for what might be inside, so once a seal is broken the item loses most or all of its value. If any seal has been broken or tampered with, we will reduce the refund by that loss in value, which can be up to the full price.

If every seal is intact, we refund the full price, including the original delivery, within 14 days of getting the item back, to the card or account you paid with. Please check the seals before you return anything, and keep the item sealed if you might change your mind.

Damaged or faulty items

Please check your order as soon as it arrives. If it is damaged, or is not what you ordered, tell us straight away, and no later than 3 days after delivery, with photos of the item and its packaging. Reporting quickly lets us claim from Royal Mail and put things right sooner. We will send a replacement or give you a full refund, including any return postage. This does not affect your statutory rights.

Contact

For anything about an order, with the email address you ordered with. We aim to reply within 2 working days.